General Refund Requests
If you would like to request a refund for a faulty product, please contact Music Co LLC customer support within 14 days of purchase. When submitting your request, please provide detailed information regarding the issue and be ready to provide visual proof (such as screenshots or photos) showing that the product is faulty.
Digital Products
Please note that if your purchase was a digital product, we generally do not provide refunds. All sales of digital products are deemed final unless the file is proven to be corrupt or faulty upon delivery.
How to Submit a Request
If you would like to submit a refund request, please use the contact information provided on our website. To expedite the process, we kindly ask you to include:
- Proof of payment (a payment receipt or a screenshot from your bank statement); and
- The email address used to sign up or make the purchase.
Refund Processing
All approved refunds are transferred back to the account and payment method that initially paid for the product. By purchasing from our website, you agree to this refund policy and waive any rights to subject it to legal action or judgment.
Disputes and Chargebacks
Please contact us first. If you dispute or charge back the purchase with your credit card provider, we will not be able to process a refund directly, and it may take months until a final resolution is settled upon by the bank. Cases closed in the merchant’s favor usually cannot be reversed. We kindly ask you to stay patient and give us a chance to resolve the issue directly with you before contacting your bank.